K-Palette L'Oréal Zalora

First Zalora Online Shopping Experience

Happy Sunday everyone!

I know everybody love to read about shopping haul right? I thought you might be interested with my first Zalora experience today 🙂

I’ve heard so much about bad shopping experience with Zalora. Some parcel took very long to arrive or never arrive, some received different product than what was ordered and many many more. So when I was given a RM100 cash voucher to shop at Zalora, I have a mix feeling. Don’t get me wrong. I was extremely happy to be given a RM100 cash voucher but no doubt I was worried haha.

I had spotted a particular item that I really want from Zalora which is L’Oreal Professional Mythic Oil. But all I see is just 2 variant; one for colored hair and another one is milk which is heavier texture. I know Zalora will list new stuff once in a while and a friend; Wendy confirmed that thought too so I had been lingering in Zalora for a few weeks. The last I check is two last Tuesday ago. Nothing. I was about to order some liquid eyeliner and eyebrow pencil but was too tired so I put it on hold. The next day Wendy left me a Facebook message with a link on the latest addition to Zalora while I was on the way home after work. Finally Zalora listed L’Oreal Professional Mythic Oil – Nourishing Oil! You have no idea how anxious I am to purchase this because the stock level is only 1 bottle.

I placed my order as soon as I can that night. It is stated that the delivery would be within 2 business days if ordered before 4:30pm (3 days for East Malaysia). Crap. It’s already way past 4.30pm so I’m estimating maybe 3 – 4 days? Then on Saturday morning I received a surprise parcel from GDex. My parcel finally arrived. I was right. It’s 3 days delivery. I’m surprised with the Christmas box packaging. I didn’t know that Zalora had their packing according to festive. What a pleasant surprise. First time buying. Noob. Don’t blame me lol.


However it seems like someone is too busy body that they open my parcel to see what was inside. Hmmm. I didn’t know local courier company will check on packages. GDex think Zalora would send dangerous substance?? Thank goodness nothing is missing or damaged.

Here is the content of my parcel. Just 2 items; L’Oreal Professional Mythic Oil – Nourishing Oil (RM75) and K-Palette 1 Day Tattoo Real Lasting Eyeliner 24h WP (RM59.90). Also included is a piece of paper which one side stated my invoice while the other side stated the terms and request for Return.

I’m a bit bummed that the price at Zalora are the same as purchasing at actual shop. I think online portal should sell at slightly cheaper price. And also the K-Palette eyeliner that I purchased. Zalora listed the brown one for 10% discount whereas the black one remains at original price. I think the reason is brown are harder to sell while black are easier to clear. But to me it’s a bit unfair right? Same product but different color with different price. Basically these were the two thing that I’m not happy with but not that much biggie. Just rambling.

Overall it’s a pleasant first time shopping experience at Zalora for me. All the horror stories about Zalora doesn’t affect my purchase thank God. I’m pretty happy with what I picked up using the RM100 cash voucher. Hopefully Zalora will bring in more beauty brands in the nearest future.


Have you shop at Zalora before? What’s your experience like?


Comments (4)

  • Yeah quitea bummer the price online is not any cheaper compared to the malls. Was it free shipping? If yes, then it might save the cost of parking and traveling to the mall I guess. But one gripe about online shopping is you cannot see the actual item (for products it’s ok but clothings and stuffs maybe not) and items might be damaged during shipping.

    • Exactly. Which is why I didn’t get any clothes from Zalora.

  • Though some online stores have pretty and cheaper clothes, I have to remind myself that since I am fussy, I better not buy from these online stores. I cannot feel the material or try them. Plus my body shape is not the standard mannequin type 😛


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